At jili online, your privacy matters. This Privacy Policy explains what personal data we collect from players in the Philippines, how we use it, and the rights you have over your own information. By registering an account or using our platform, you agree to the practices described here.
When you register an account with jili online, we collect personal information that is necessary to verify your identity and comply with Philippine regulations, including the Data Privacy Act of 2012 (Republic Act No. 10173). The information we collect includes your full name, date of birth, residential address in the Philippines, email address, and mobile number. We may also collect a government-issued identification document — such as a Philippine passport, driver's licence, or SSS/UMID card — to complete the Know Your Customer (KYC) process required for account activation and withdrawal processing. When you make deposits or withdrawals, we collect transaction details including the payment method used, the amount in Philippine pesos, and the date and time of the transaction. We also collect technical data automatically when you access our platform, such as your IP address, device type, browser version, and session activity logs, which are used for security monitoring and fraud prevention purposes.
The personal data we collect is used exclusively for the purposes of operating your account, processing your transactions, and fulfilling our legal obligations under Philippine law. Your identity information is used to verify that you meet the minimum age requirement of 21 years and that you are a resident of the Philippines eligible to use the platform. Transaction data is used to process deposits and withdrawals accurately and to maintain financial records as required by applicable regulations. Technical and session data is used to detect and prevent fraudulent activity, protect the security of your account, and improve the overall performance and reliability of the platform. We do not sell, rent, or trade your personal data to third parties for marketing purposes, and we do not share your information with any external party except where required by law, by a regulatory authority, or by a payment processor acting on your behalf to complete a transaction.
jili online may share your personal data with trusted third-party service providers who assist in the operation of the platform, including payment processors such as GCash and Maya, identity verification service providers, and technical infrastructure partners. All third-party partners are contractually required to handle your data in accordance with the Data Privacy Act of 2012 and are prohibited from using your information for any purpose beyond the specific service they provide to us. We may also disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies in the Philippines if we are legally required to do so, or if we believe disclosure is necessary to protect the rights, safety, or property of jili online or its players. In the event of a business restructuring or transfer of platform operations, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any material changes to how your data is shared as soon as reasonably practicable.
Under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate or outdated information in your account. You also have the right to object to the processing of your personal data in certain circumstances, and the right to request erasure of your data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. To exercise any of these rights, you may contact our data protection team using the support contact details available on the platform. We will respond to all data subject requests within a reasonable timeframe and in accordance with the requirements of the Data Privacy Act. Please note that certain data may be retained for a minimum period as required by Philippine financial regulations, even if you request deletion of your account.
We retain your personal data for as long as your account remains active and for a minimum period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering and financial record-keeping requirements. Once the applicable retention period has expired and there is no longer a legal basis for retaining your data, we will securely delete or anonymise it. jili online implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, secure server infrastructure, access controls limiting data access to authorised personnel only, and regular security reviews. While we take all reasonable steps to protect your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your account and to keep your login credentials confidential at all times.
jili online reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable Philippine law. When material changes are made, we will notify registered players through the platform or via the email address associated with your account, and the updated policy will be published on this page with a revised effective date. Your continued use of the platform following notification of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal data. If you have any questions or concerns about this Privacy Policy or about how your data is handled, please contact our support team through the details provided on the platform. For further information about your rights under Philippine law, you may also refer to the National Privacy Commission at privacy.gov.ph.
A quick summary of the key privacy commitments jili online makes to every Filipino player.
We never sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Your data is used solely to operate your account and comply with Philippine regulations.
All data transmitted between your device and our platform is encrypted. We apply strict access controls and conduct regular security reviews to keep your account information safe at all times.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data. Contact our support team to exercise any of these rights at any time.
We keep your data only for as long as legally required. Once the retention period expires and there is no ongoing legal basis, your data is securely deleted or anonymised in line with Philippine law.
If we make material changes to this Privacy Policy, we will notify you via the platform or your registered email address before the changes take effect, giving you time to review the updates.
Our player support team is available to answer any questions about your data or this Privacy Policy. You can also visit our FAQ page for quick answers to common privacy-related questions.
If you have any concerns about how jili online handles your personal data, or if you would like to exercise your rights under the Philippine Data Privacy Act, our support team is ready to help. You can also review our full Terms and Conditions or visit the FAQ page for more information.